If you have an urgent support request and are unable to wait for our free email support option, you may purchase a Priority Support Incident. Priority support incidents sidestep the normal tiers of support and when necessary provide you with access to SimXperience developer and engineering staff. We aim to resolve every priority support incident within 24-48 hours. If for some reason we are unable to resolve your issue in this timeframe, we will provide a full refund.
Once you have purchased a priority support incident, please email PrioritySupport@SimXperience.com with a problem description and contact phone number. We'll get back to you ASAP.