I can't get logged in to either the new website or Sim Commander. What can i do?
We're in the process of updating our website. Emails are being sent to anyone who had an order on the old website inviting them to change their password and login to the new site.
If you are having trouble logging into Sim Commander, please ensure that you have Sim Commander 18.104.22.168 update installed by downloading and running this file: https://simcommanderupdates.azurewebsites.net/FullDownloads/Commander4/setup.exe
Please note that historical orders have been migrated to the this new website. However, orders placed in the last few weeks will be migrated and updated with accurate status within the next business day.
UPDATE: Some Microsoft operated email servers are blocking our password reset emails. We have an open support ticket with Microsoft to get this resolved. If you are not receiving our password reset emails, please open a ticket on our website, we can respond with a link to reset your password. You can also try adding simxperience.com to your safe senders list.
We appreciate your patience as we migrate to this new infrastructure in order to better serve you.