Sim Commander Community Q&A

Welcome!

Welcome to our new question & answer style forum. We hope this new format will help you to rapidly find answers to common usage and configuration questions. 

Please ask well formed questions and up vote answers that you find helpful. This forum is NOT for  bug submissions or instances where customer support is required.  Non-conforming posts will be rejected to preserve the integrity of this resource for future users.

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Multiple Accounts

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David B Leman

My orginal purchase of the V2 and the associated license code is linked to an account that no longer exists on the Simexperience platform.  My current account which was used to purchase a subsequent button box and formula rim is not linked to the license code and as of this morning, I can no longer start the SC software.  How do I go about linking my original license code to my current account?  I have the orginal V2 invoice and SC license code but I can't seem to link the old code with my existing account.  Help please!

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Bernard Villers Jr
Best Answer

Please email customersupport@simxperience.com and include non-public specifics such as the email addresses on both accounts and what product you purchased, etc..

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