Sim Commander Community Q&A

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Welcome to our new question & answer style forum. We hope this new format will help you to rapidly find answers to common usage and configuration questions. 

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Forgot to uninstall license

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tianchenli

Hi SC4 team,


I am trying to reinstall my SC4 but when I do this I forget to uninstall my license in my old SC4. Now it shows license installed when I trying to deploy the new SC4. 

Thanks in advance for the assist! 

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Bernard Villers Jr
Best Answer

When you uninstall any copy of Sim Commander 4 that has been installed in the last 2 years or so, it will automatically uninstall the license and free up a license activation for you to use when reinstalling.

It sounds like you have exceeded the unique activations for you license so you would need to open a support ticket to get help resetting your license: https://www.simxperience.com/helpdesk/

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tianchenli
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Actually I misunderstood the instruction and it let me continue to install. Thank you Bernard!

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