All of our products ship directly from our manufacturing facility located in New Franklin, Ohio USA
While we make every attempt to keep all products in stock, unforeseen global events can at times make this impossible. In the event that a product is not available for immediate shipment, the lead time is noted on our website directly below the add to cart button on the product web page.
Once an order is placed and the payment is validated, your order is released in our system. Orders are shipped in the order they are received and picked up by FedEx on Monday's, Wednesday's and Friday's.
SimXperience will include a commercial invoice with the shipment. Most countries apply some import duty and/or tax. Our website does not calculate or include any import duties or taxes charged by your country or regional tax authority in the final price. You will be responsible for any special customs clearance and/or duty/taxes applied by your country.
For oversized items such as the SimXperience Stage 5, delivery will be made via lift-gate truck to the exterior of your home unless you've chosen the in-home white-glove delivery option. The carrier will call ahead to schedule the day of delivery with you.
Please do not accept damaged shipments. If you do receive a damaged shipment, please do not open the package and file a report with us immediately including photo evidence of the damage. A SimXperience representative will file a damage claim with FedEx and work with you to recover the damaged goods / ship replacement goods.